Natalia Morozoff, trading as QLV Counselling and Hypnotherapy and QLV Psychology, respects your privacy and is committed to protecting your personal and health information.
This Privacy Policy explains how information is collected, used, stored and disclosed in accordance with the Privacy Act 1988 and the Australian Privacy Principles. It applies to information received through this website and through the delivery of counselling, psychotherapy, clinical hypnotherapy and related professional services.
INFORMATION WE COLLECT
The information collected depends on how you interact with QLV Psychology and the services you receive. It may include:
• your name, date of birth and contact details
• information about your health, wellbeing, personal circumstances, relationships and support needs
• referral information and relevant details provided by healthcare professionals, support coordinators, insurers, EAP providers, NDIS representatives or other authorised parties
• appointment, consent, service, payment and billing information
• clinical notes, assessments, correspondence, reports and other records connected with your care
• information you provide through the website, email, telephone, Telehealth, online booking services or contact forms
• limited technical information relating to your use of this website, such as browser, device and cookie data
Where practical, information is collected directly from you. Information may also be collected from another person or organisation with your consent, where you would reasonably expect it, or where permitted or required by law.
HOW WE USE YOUR INFORMATION
Your information may be used to:
• respond to enquiries and determine whether services are appropriate
• arrange and manage appointments
• provide counselling, psychotherapy, clinical hypnotherapy and related professional services
• understand your circumstances, needs and goals, and maintain appropriate clinical records
• communicate with you about your care, appointments, accounts and services
• process payments, invoices and funding-related administration
• prepare reports, letters or other documents when requested and appropriately authorised
• coordinate with healthcare providers, support coordinators, EAP providers, insurers, NDIS representatives or other relevant parties with your consent or lawful authority
• manage safety concerns and meet professional, ethical and legal obligations
• operate, secure and improve the website and business
QLV Psychology will only use your information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where permitted or required by law.
WHEN INFORMATION MAY BE DISCLOSED
Personal and health information is treated as confidential and will not be sold.
Information may be disclosed:
• with your consent or at your direction
• to healthcare professionals, support coordinators, EAP providers, insurers, NDIS representatives or other parties involved in your care or funding, where appropriately authorised
• to service providers that support the operation of the practice, such as secure technology, website, booking, accounting and professional advisory services
• where reasonably necessary to reduce or prevent a serious threat to life, health or safety
• where required or authorised by law, including in response to a valid court order or other legal obligation
• where otherwise permitted under the Privacy Act
Only information reasonably necessary for the relevant purpose will be disclosed.
STORAGE AND SECURITY
Information may be stored electronically on password-protected devices and through cloud-based services, including iCloud, email, website, booking and Telehealth systems.
Reasonable steps are taken to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include using password-protected devices and accounts, limiting access and maintaining appropriate electronic security practices.
Some technology providers may store or process information outside Australia. When third-party services are used, reasonable care is taken to select reputable providers and use available privacy and security settings. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Records are retained for as long as required for clinical, professional, legal and administrative purposes. When information is no longer required to be retained, reasonable steps will be taken to securely delete or de-identify it.
WEBSITE, COOKIES AND THIRD-PARTY LINKS
This website may use cookies and standard website technologies to support functionality, remember preferences, maintain security and understand general website use. You can control or disable cookies through your browser settings, although some website features may not function as intended.
The website may contain links to third-party services or websites, including online booking and communication platforms. Those providers have their own privacy practices and policies. QLV Psychology is not responsible for the privacy, security or content of external websites.
Please avoid sending highly sensitive or urgent information through website forms or ordinary email. If you require urgent assistance, contact an appropriate emergency or crisis service.
ACCESS, CORRECTION AND PRIVACY COMPLAINTS
You may request access to the personal information QLV Psychology holds about you or ask for information to be corrected. Reasonable identification may be required before information is released.
Access may be limited or refused where permitted by law. If this occurs, an explanation will be provided where appropriate.
For privacy enquiries, access or correction requests, or complaints, contact:
Natalia Morozoff
QLV Counselling and Hypnotherapy
Email: info@qlvpsychology.com.au
Phone: 1300 994 948
Address: Mobo Co, Level 11, 88 Tribune Street, South Brisbane QLD 4101
Privacy complaints will be considered and responded to within a reasonable period. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
This Privacy Policy may be updated when legal requirements or information-handling practices change.
Last updated: September 2026